Faqs

All of your Really Good Boxed Wine Questions Answered. Still have questions?
Send us an email at sales@reallygoodboxedwine.com

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How do I open my box of wine?

While it takes a little work, opening a box is still easier than pulling a cork out of a glass bottle. Here's how to do it, or click here to watch a video tutorial:

1. Punch out the circle on the front of the box and pull up on the perforated tab.

2. Reach into the box and pull the spout out through the hole. Don't worry, it won't bite. You’ll find the spout tucked just to one side or right under the front of the bag.

3. Push the perforated tab back down behind the spout to lock it into place. You can rotate the spout without damaging the bag or the wine.

4. Remove the red tab of plastic to unlock the spout.

5. Celebrate with a glass of the first boxed wine you actually want to drink. You earned it!

How is Really Good Boxed Wine better for the environment?

This is one of the biggest reasons we love boxed wine. Our boxed wines have about 50% lower carbon footprint vs. four 750ml bottles of the same wine. This is because glass is really heavy to ship, and the bottles are shipped several times before it reaches you. It also takes a ton of energy and heat to make bottles. Over 2700 degrees worth. Our box and the plastic bag inside are lightweight and easy to produce, and you only need 1 of them for 4 bottles of wine!

The box is 100% recyclable, so when you're done, break it down and throw it in the recycling bin. The plastic bag inside is BPA-free and constructed using Polyethylene terephthalates (PET) and low density Polyethylene (PE) materials. These are sometimes recyclable as SPI 7, so check with your local municipality to make sure. It's contradictory, but when in doubt, err on the side of not recycling if you're not sure, as contamination is one of the leading causes of inefficiency in recycling.

Need more proof? According to the New York Times, switching to wine in a box for the 97% of wines that are made to be consumed within a year would reduce greenhouse gas emissions by 2 million tons. That's the same as removing 400,000 cars from the road!

Can I always get the same wine? Why do some of your wines sell out?

You might notice that our wines show a specific vintage, region, and varietal. Like any winery, we can only produce what nature gives us and a limited amount of wine comes from a vineyard each year. For many of our wines, we will release the next vintage when it’s ready! For others, we are making one-time special releases and when they are gone, they’re gone.

If a wine you love is out of stock, please reach out and we’ll help you select something else you’ll enjoy, or let you know when the next vintage will be coming.

We believe in offering the highest quality wine we can and hope this helps our customers explore new varietals or regions, knowing that everything you try from us is Really Good, even if it’s available for only a limited time.

How is Really Good Boxed Wine different from other boxed wines I’ve had?

You may have tried a boxed wine and disliked it. But it’s not the box’s fault! It’s the actual wine inside that needs to be better. Really good wine is about how it's made and where it comes from, not what package it's in. Our team of sommeliers sources, tastes, and selects from top vineyards and winemakers to create the highest quality wine you'll ever have from a box.

Each of our wine labels tells you the vintage, varietal and region. You can also explore more technical details on each product page. It’s wine you’d expect to pay $30 for in bottle, just in a more convenient and more environmentally-friendly way.

So forget what you’ve thought about boxed wine. Our box is different.

How do you make your wines?

For some of our wines, we purchase grapes from amazing vineyard partners, and crush and ferment in our winery in Healdsburg, CA. For others, we partner directly with award-winning winemakers who produce the wine, and then bring them into our winery for finishing touches.

Our wines are analyzed at several steps in the winemaking process and we use a minimal intervention philosophy, meaning we don’t add anything artificial throughout the process.

Before leaving our winery, we use a process called Crossflow Filtration which removes any impurities, sediment and bacteria. Creating a beautiful drinking experience right from our box.

All of our wines are boxed in Napa, CA on a state of the art Bag-in-Box filler to maintain maximum quality control.

How long can I keep my wine before opening it?

We recommend a one year shelf life for your unopened wine. Like any wine, you’ll want to store our boxes in a cool, dry place for the best conditions to protect the wine inside.

Does boxed wine taste different than bottled wine?

Nope! The BPA-free food-grade plastic bag has no effect on the wine. If you drank the same wine from a bottle and from a box, you'd never know the difference (and neither would a sommelier).

Are your wines ok for specific diets? Vegan?

Yes, our wines are safe for many common dietary restrictions. We are Vegan-Friendly, Gluten-Free, and Low Sugar. So flexitarians, vegans, celiacs, keto-lovers, and more, rejoice and sip some Really Good Boxed Wine!

How much wine is in a box?

Each Really Good Boxed Wine is 3 liters! That’s the same amount as 4 standard bottles of wine. For most people, that’s 20 glasses of joy.

Can Really Good Boxed Wine ship to me?

We are eligible to ship to the following 43 states + DC: AK, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, ME, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, VT, WA, WI, WV, WY

Live somewhere else? Keep checking in, we continue to work as fast as possible to secure licenses to ship as many places as possible.

Unfortunately, due to high shipping costs, we are unable to offer any discounts on shipping to Hawaii or Alaska. If you are in Hawaii or Alaska and want to try Really Good Boxed Wine, please contact us directly and we can help calculate the best shipping options.

Do I need to be home to get my wine delivery?

Yes. By law, a 21+ adult signature is required for any shipment of alcohol in the United States. If you are not usually home during the day, you can ship it to an office or select a UPS Access Point to have your wine shipped to, where they will hold it for your pickup.

Who is VinoShipper?

You’ll notice you’re checking out and setting up your account through a company called VinoShipper. We partner with them to help us stay compliant and to make sure your box gets to you on time at the quality you expect. Don't worry, they're good people, and if any issues come up when you're ordering or during shipping, they'll make sure to make it right.

I missed a delivery attempt! What should I
do?

You’re busy and this happens! Our carriers make 3 delivery attempts to your provided address. After the third attempt they will hold your package at a nearby pickup location for 5 days. You may contact the carrier with your tracking information and work with them to make other arrangements if needed. Unfortunately, we cannot control the package once it leaves our warehouse. If you miss your third delivery and the wine is returned to our warehouse, you will be responsible for covering return shipping costs, and any costs to ship it back to you. We hate having to charge for this, so please plan accordingly!

What’s your return and refund policy?

We are legally unable to accept returns of open wine. In addition, we cannot offer refunds for taste preferences. If you ever try a wine you didn’t love, we hope you’ll try a different varietal the next time, as there’s wine for everyone’s likes! If you have questions about what you might enjoy, our team is happy to help you.

What do I do if my package has been damaged or wine has leaked in the box?

It doesn’t happen very often, but since we don’t control the shipment once we hand it to UPS, occasionally we see damaged boxes. If your wine is damaged in transit, please send us a photo of the damage at support@reallygoodboxedwine.com and we will send out a replacement ASAP.

What are the benefits of joining your
monthly club?

Besides never running out of delicious wine, our Subscribers get 10% off and Free Shipping on every order. That includes one-off orders, gifts, and special releases.

Subscribers also have first access to every new wine and exclusive access to our most limited releases.

In addition, we provide Subscribers with a Sommelier Concierge Service that takes personalized care to the next level. Our team of sommeliers can assist you with wine questions, menu planning, pairings, and more.

With the ability to cancel or skip a month anytime, we encourage all Really Good Boxed Wine fans to become a subscriber.

How much does a subscription cost?

We offer three options for our subscribers: 1-box per month, 2-boxes per month, or 3-boxes per month. Your monthly cost will depend on how many boxes you’ve selected to receive. For a one box subscription, you’ll pay $58.50 and any local taxes. That’s only $14.62 a bottle!

Can I skip more than one month at a time or put my subscription on hold?

Absolutely! Sometimes people are traveling for an extended period, are taking some time off from drinking, or have enough wine for a few months already. If you’d like to put a hold on your subscription please email support@reallygoodboxedwine.com

‍During a hold period, you’ll maintain all of your subscriber benefits for any one-off purchases you may decide to make.

How will I be notified of an upcoming shipment?

On the first of each month, we will send you an email with that month’s release. This may be our newest release (which you will have first access to), or be a selection from our current releases.

You then have 5 days to make any changes by clicking the “Customize Order” button in your email. You can change the varietal, add, remove, or skip the month altogether.

On the 6th day, we will process your order! If you decided not to make changes that month, you’ll be shipped the varietal indicated in the email.

Can I make changes to my subscription order each month?

Of course! You have 5 days to make any changes by clicking the “Customize Order” button in your email. You can change the varietal, add, remove, or skip the month altogether.

Can I skip a month? Is there a penalty?

Yes of course you can skip! We don’t believe in holding people hostage, we just want you to enjoy great wine. There is no penalty to skip.

To skip the month, click on “Customize Order” in the email you receive on the first of the month, and change the quantity to “0”. It’s that easy! Just make sure to save it before exiting the page.

How do I make changes to my subscription?

For changes to your address, phone number, or credit card information you can update at any time by signing into your account at www.vinoshipper.com using the email address you use for your subscription. If you’d like to change the number of boxes in your monthly subscription or have any issues making a change, please email support@reallygoodboxedwine.com

I’d like to gift Really Good Boxed Wine, is that an option?

Of course! You can gift either a one-off order or gift a subscription for a period of time.

To gift a one-off order, just check out using the normal process, but enter the recipient’s name and shipping address instead of your own. And while we love surprises as much as the next person, we encourage you to let them know it’s on the way so they can be home to sign for the delivery.

To gift a subscription, simply select “This is a gift” when completing the Subscription Sign Up form, and choose how many months you would like to gift.

I’d like to serve Really Good Boxed Wine at an event. Do you have a large order program?

We do! Whether you’re planning a wedding or wanting to impress with holiday gifts, we would love to help and offer discounts on larger orders. Fill out the form here for any purchase of 12 boxes or more.

Can I always get the same wine? Why do some of your wines sell out?

I have a different question!

Email support@reallygoodboxedwine.com

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Faqs

“Master Sommelier endorsed. Learn more about Andy Myers, one of only 279 Master Sommeliers in the world”

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Faqs

“Master Sommelier endorsed. Learn more about Andy Myers, one of only 279 Master Sommeliers in the world”

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