All refunds, returns, and general questions about shipments are managed by VinoShipper. If you have any questions or concerns about your shipment, please reach out to firstname.lastname@example.org.
Wrongly shipped or defective merchandise may be returned for exchange of product(s) of equal value upon presentation of the following: sales receipt and original packaging (unopened boxes with wine to be evaluated). Local restrictions and other limitations may apply.
If an order is returned to us as undeliverable, the refund will be made for the product only, less any return shipping and handling costs. Other restrictions may apply. Please email our community support team at email@example.com to request a return, exchange, or refund. Please include your name, order number, and reason for a refund in the email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve processed your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.