Shipping policy
SHIPPING POLICY
All orders are shipped within 1-2 business days. Orders placed over the weekend are dispatched on Monday. During extreme weather conditions, we may hold your shipment until we feel confident your wine will arrive at the quality level our winemakers intended. We will always communicate with you to let you know your order is on hold.
Where we Ship: Really Good Boxed Wine currently ships to the following states plus the District of Columbia: AK, AZ, CA, CO, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MN, MO, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, VT, WA, WI, WV, WY.
Shipping Rates: $10 flat fee for orders under $100, not including Alaska and Hawaii. Shipping is waived for all orders over $100, not including Alaska and Hawaii. Alaska and Hawaii residents will be required to pay full shipping costs.
Carriers: Really Good Boxed Wine typically ships via UPS Ground, but may ship through other shippers. From time to time, Really Good Boxed Wine may also leverage local shipping options in compliance with state laws.
Age Requirements: An adult over the age of 21 must be present to receive and sign for your shipment of Really Good Boxed Wine. The shipping partner will send a shipment notification email to the recipient informing them when the wine shipment will be delivered so that an adult at least 21 years of age can be available to complete the delivery.
RETURN/REFUND POLICY
All refunds, returns, and general questions about shipments are managed by VinoShipper. If you have any questions or concerns about your shipment, please reach out to customerservice@vinoshipper.com.
Wrongly shipped or defective merchandise may be returned for exchange of product(s) of equal value upon presentation of the following: sales receipt and original packaging (unopened boxes with wine to be evaluated). Local restrictions and other limitations may apply.
If an order is returned to us as undeliverable, the refund will be made for the product only, less any return shipping and handling costs. Other restrictions may apply. Please email our community support team at customerservice@vinoshipper.com to request a return, exchange, or refund. Please include your name, order number, and reason for a refund in the email.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on gift cards.
Refunds: We will notify you once we’ve processed your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
